1. Return Eligibility
At Netess9 , we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns within [number of days, e.g., 30 days] from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Log in to your Netess9 account.
- Go to the “Order History” section.
- Select the order containing the item(s) you wish to return.
- Click on the “Return Items” button and follow the instructions.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a Netess9 error or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item. Netess9 is not responsible for items lost or damaged during the return shipping process.
4. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [number of days, e.g., 5-7 business days].
5. Exchanges
If you received a defective or damaged item and need to exchange it for the same item, please contact our customer support team at info@Netess9 .comto arrange for a replacement.
6. Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons. These include [list any specific non-returnable items, e.g., opened software, intimate apparel, etc.. Returns of non-returnable items will not be accepted unless the item is defective.
7. Contact Us
If you have any questions or concerns about our return policy, please contact our customer support team at info@Netess9 .com Netess9 reserves the right to update or modify this return policy at any time without prior notice.